The security in Safari suits at the main entrance did a Namaste, at the same time demanding to know our reason to visit the hospital. An old man in a wheel chair with a haggard relative (me) wheeling him in just doesn’t cut it.
The hospital was new-age, part of a chain. On the outside, it was all swanky glass & metal. the real test lay on the inside.
The billing section was the first place they directed us towards. The staff were part bill collectors, part money advisors & full time busy. Each time I saw them, they were busy at work. In a while we began recognising each other despite face masks & all.
There were quite a few intern nurses. And a lot of them were just blah! Once three of them tried to find my dad’s vein to inject, & finally had to call a medical officer to get the job done. One word, wow!
The housekeeping staff was really good. Sporting blue-white checkered uniform, each morning they would empty Dad’s catheter bag, collect laundry & give him a sponge bath. During all this, they were gentle & always exchanged encouraging words with him.
Through the day, Doctors visited us – residents, medical officers, anesthetists & the operating surgeon. They conducted themselves professionally, checked files, checked vitals. They too said some words like don’t worry, all is good etc.
Somehow the words from the housekeeping words sounded better.